LEGAL TERMS

CONTACT FORM CLAUSE
We inform you that completing and sending the following form implies the user's authorization in favor of FACEGLOSS 2000 SL , Responsible for the Treatment, for the processing of your personal and contact data, which are incorporated into the information systems owned by FACEGLOSS 2000 SL and whose purpose is to respond to your queries, requests and information that you request from us in the shortest time possible.
At any time you may exercise your rights of access, deletion, rectification, opposition, portability and limitation , by communicating it in writing with your data to the email address hello@facegloss.eu
For more information, consult our Privacy Policy through the following link: (insert direct link to privacy policy).
   
NEWSLETTER SHIPPING CLAUSE
Subscribing and sending the following form implies the user's authorization in favor of FACEGLOSS 2000 SL , Responsible for the Treatment, for the processing of your contact data (email), which are incorporated into the information systems owned by FACEGLOSS 2000 SL and whose purpose is to keep you constantly informed about the promotions and news that we can offer you through our newsletter.
At any time you may exercise your rights of access, deletion, rectification, opposition, portability and limitation , by communicating it in writing with your data to the email address hello @facegloss.eu.
For more information, consult our Privacy Policy through the following link: (insert direct link to privacy policy).
  
PRIVACY POLICY
Previous
In accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, relating to the protection of natural persons with regard to the processing of personal data and regulations that develop it, hereinafter GDPR, and As a result of browsing and completing the forms on the various websites owned by FACEGLOSS 2000 SL , the user accepts that the personal data provided by him or that will be provided in the future through said services, are subject to processing by of FACEGLOSS 2000 SL , in its capacity as Data Controller.
At FACEGLOSS 2000 SL , in the same way that we have a firm commitment to the sale of top quality cosmetic products , We also have it with the protection of your personal data and with taking all security precautions for your data. Likewise, we demand contractually that the third parties of trust that can process your personal data do so same.
We always do our best to protect your personal data and once we have received your personal information, we use strict procedures and security measures to try to prevent unauthorized access.
Under the obligations established by Law 34/2002, on Information Society Services and Electronic Commerce:
The service provider that owns this website is FACEGLOSS 2000 SL with CIF B44586709 and with address at C/Vallirana 30, 6º, 08006 (Barcelona). The contact email address is: hello@facegloss.eu
1.- Identity and address of the Data Controller
He headline and responsible of the treatment to effects of the Laws of Protection of Data applicable and, specifically, the European Regulation 2016/679 on the Protection of Personal Data (RGPD), is FACEGLOSS 2000 SL , with CIF B44586709 and domiciled at C/Vallirana 30, 6º , 08006 (Barcelona).
2.- Protection of personal data in accordance with applicable regulations
FACEGLOSS 2000 SL, as responsible of the present Place Web and of accordance with it willing by the RGPD and other applicable regulations on the protection of personal data and by Law 34/2002, of eleven of July, of Services of the Society of the Information and of Trade Electronic (LSSI-CE) has put into practice those policies, means and technical and organizational procedures to guarantee and protect the confidentiality, integrity and availability of your personal data.
3.- Data processing and confidentiality
FACEGLOSS 2000 SL will always inform you about which data is mandatory and necessary to fulfill the purposes detailed below.
All those who intervene in any phase of the treatment and/or the entities to whom they have been communicated -in his case and in virtue of the correspondent authorization expressly granted by You.- are obligated to notice he secret professional and will adopt the levels of protection and the necessary technical and organizational measures at your disposal that guarantee the security of personal data, avoiding, to the extent possible, unauthorized access, modifications illicit, subtractions I the loss of the data and to end of ensure the corresponding level of security of the treatments carried out by FACEGLOSS 2000 SL according to the nature and sensitivity of the data facilitated by You to through of the present Place Web.
However, you are warned and informed that the technical measures are not infallible or impregnable, which is why FACEGLOSS 2000 SL cannot be held responsible for such practices. neither of their consequences, in special, of the presence of virus or others items either well as damages that may arise from the presence of viruses, the connection or downloading by you of content from the Website that causes alterations in computer systems (hardware and software).
4.- Personal data
They refer to any information or data that may identify you (for example, your name or surname) or indirectly (for example, your national identity document or DNI). Personal Data includes information such as email/postal addresses individuals/phone mobile, content generated by he user, between others. It may also include unique numerical identifiers such as your computer's IP address or email address. MAC of his device mobile, So as also the information that we obtain to through cookies.
5.- Collection of personal data and purposes of processing
We may collect or receive your data through our website using the corresponding contact form. To do this, in some cases you directly provide us with your data (when, for example, you contact us) and, in other cases, we collect it (for example, when using cookies to analyze how you use our site). Web).
You will find more detail and information through the following table and its corresponding headings in the terms of the RGPD:

Epigraph

Basic information

Additional Information

Responsible for the treatment

FACEGLOSS 2000 SL , owner of the website: https://www.facegloss.eu/

CIF B44586709 and with address in C/Vallirana 30, 6º , 08006 (Barcelona)

Purpose of the treatment and conservation of data

  • Contact FACEGLOSS 2000 SL to ask any questions about the services we provide.

  • Provision through the site https://www.facegloss.eu/

of information services for the purposes of attend to the queries and needs that you raise and see how we can  help you in the shortest time possible.

  • Send you commercial communications, attend to your request to register for an event, job application and informative notes on the cosmetic sector .

  • Providers with access to data.

  • Purchase and sale of cosmetic products.

The owner of the data expressly consents to the Data Controller carrying out the following activities I Actions, except that indicate otherwise when contracting or requesting information regarding the services indicated in the previous column or as a result of a subsequent revocation of consent initially awarded:

(i).- Providers with access to data : We inform you that, if necessary, your data will be processed by third parties that help us provide IT services, such as platform and support providers in our databases, as well as in our software and applications that may contain data about you.

(ii).- Sending communications by electronic means and subscribing to newsletters through the web portal owned by FACEGLOSS 2000 SL, informing interested parties of the activities, services, promotions, advertising, news and other information about the services of the company as well as by the collaborators with whom it has reached a commercial promotion agreement among its clients. In this case, third parties will never have access to personal data. In any case, commercial communications will be carried out by FACEGLOSS 2000 SL and will be of products and services related to the sector of FACEGLOSS 2000 SL equal or similar to those that were initially contracted or of interest to the Client, in accordance with the Law 34/2002, of July 11, on Information Society Services and Electronic Commerce.

(iii).- Contact you : your data is requested to be able to contact you and, in this way, respond to requests or any type of request that is made by the user through any of the contact forms that are made available. of the same in FACEGLOSS 2000 SL, as well as to manage incidents, doubts or complaints of which you may be aware.

Once the relationship has ended, the data will be kept for the period of time that is appropriate in order to comply with the prescription periods for possible violations in terms of data protection as well as, according to the prescription periods provided for in the rest of the regulations that may arise. result of application.

Base of

legitimation of the treatment

(Yo). -Compliance with contractual obligations.

(ii). - Legitimate Interest.

(iii). - Express consent.

(iv).- Legal Imperative.

(Yo). - The execution or fulfillment of contractual obligations will occur when the processing is necessary for the execution of a contract in which the interested party is a party or for the application at the request of the interested party of pre-contractual measures.

(ii). - Legitimate interest will serve as a basis for responding to your queries and providing required information as well as, where appropriate, for the eventual sending of communications.  commercial.

(iii). - The request for information and subscription to the newsletter is based on the consent requested.

(iv).- The legal imperative will occur when the treatment is necessary for compliance with a legal obligation applicable to the person responsible for the treatment.

Recipients

We inform you that your data may be processed by other entities (processors) for the good purpose of the benefit of the FACEGLOSS 2000 SL services.

The transfer of your data to third parties for other purposes will require your prior consent.

Your data will be processed by third parties that help us provide services, such as providers with access to data or applications that may contain data about you, without the need for you to grant your consent, given that FACEGLOSS 2000 SL is already in charge of formalizing a contractual relationship with them with the intention of maintaining the strictest confidentiality in the processing of your personal data.

Rights

You may exercise your rights of access, rectification, deletion, opposition, limitation and portability to the processing at any time.  of your data, as well as revoke consent for the processing of your data.

You may exercise your rights of access, rectification, deletion, opposition, and limitation to processing at any time. and portability of their data, as well as revoke consent for the processing of your data by writing to FACEGLOSS 2000 SL with CIF B44586709 and with address in C/Vallirana 30, 6º , 08006 (Barcelona) or email hello@facegloss.eu .

In compliance with article 80 of the RGPD, we inform you that you have the right to give a mandate to the Spanish Control Authority for that, in his case, exercise in your interest the rights that assist you in matters of protection of data.

Origin of data

From the interested party or from third parties

The data processed comes from the interested party himself and/or from third parties authorized by him in favor of FACEGLOSS 2000 SL :

The categories of data we process are:

  • Identification data.
  • Postal or email address and, if applicable, contact telephone number.

  
6.- Transfer in special circumstances
If there is a sale, merger, consolidation, change in corporate control, substantial asset transfer, reorganization, transformation or liquidation of the websites currently owned by FACEGLOSS 2000 SL then, at our discretion, we may transfer, sell or assign the information collected on this Site to one or more relevant acquiring parties, notifying you of the change of controller of your data.
7.-Links:
Finally, although FACEGLOSS 2000 SL provides links to third-party websites, it is not responsible for the contents found on said websites, to the extent that they are managed by third parties other than FACEGLOSS 2000 SL .
Neither HE does responsible of the data personal neither of the treatment that HE perform to through web pages mentioned.
8.- Social networks
We inform you that FACEGLOSS 2000 SL It is present on social networks. The processing of data carried out on people who become followers on social networks through any of the official pages (and/or carry out any link or connection action through social networks) of FACEGLOSS 2000 SL , will be governed by this section, as well as by those conditions of use, privacy policies and regulations of access, use and similar that belong to the social network that applies in each case and previously accepted by the user.
FACEGLOSS 2000 SL processes your data for the purposes of correctly managing your presence on the social network, informing you of activities, products or services of FACEGLOSS 2000 SL , as well as for any other purpose that the regulations of Social Networks may allow.
9.- Intellectual property:
All content of this website, including texts, brands, distinctive signs, logos, images, graphics and designs, are property of FACEGLOSS 2000 SL and are protected by current property legislation Intellectual.
In none case he access to the portal by part of the user you grants right about saying content, not even for its mere reproduction for use staff.
10.- Changes in the privacy policy:
FACEGLOSS 2000 SL booking he right to Modify the present policy for adapt it to legislative or jurisprudential developments, as well as recommendations and guidelines from the relevant Control Authority. In such cases, FACEGLOSS 2000 SL will duly inform you of the updates and changes in its privacy policy. privacy.
COOKIES POLICY
A "Cookie" is a small file that is stored on the user's computer and allows us to recognize the user. The set of "cookies" helps us improve the quality of our website, allowing us to control which pages our users find useful and which they do not.
Cookies are essential for the functioning of the Internet, providing countless advantages in the provision of interactive services, facilitating the navigation and usability of our website. Please note that cookies cannot harm your computer and, in return, when they are activated they help us identify and resolve errors.
The information we provide below will help you understand the different types of cookies:
  • Session cookies: these are temporary cookies that remain in your browser's cookie file until you leave the website, so none are recorded on the user's hard drive. The information obtained through these cookies is used to analyze traffic patterns on the web. Ultimately, this allows us to provide a better experience by improving the content and making it easier to use.
  • Permanent cookies: they are stored on your hard drive and our website reads them every time you visit again. A permanent cookie has a specific expiration date. The cookie will stop working after that date.
Below we publish a list of the main cookies used on our Website, distinguishing:
  • Strictly necessary cookies, such as those that serve for correct navigation or those that allow services requested by the user to be carried out, or cookies that serve to ensure that the content of the website is loaded efficiently.
  • Third-party cookies, such as those used by social networks, or by external content complements.
  • Analytical cookies for periodic maintenance purposes, and in order to guarantee the best possible service to the user, websites normally use "analytical" cookies to collect statistical data on activity.
Complementary guarantees – Cookie management:
As a complementary guarantee to those previously described, the registration of cookies may be subject to acceptance during the installation or updating of the browser used, and this acceptance can be revoked at any time through the content and privacy configuration options available.
Many browsers allow you to activate a private mode whereby cookies are always deleted after your visit. Depending on each browser, this private mode may have different names. Below you will find a list of the most common browsers and the different ones  names of this “private mode”:
Internet Explorer 8 and higher; InPrivate Safari 2 and above; Private Browsing
Opera 10.5 and above; Private Browsing FireFox 3.5 and higher; Private Browsing Google Chrome 10 and higher; Incognito
Important: Please read the help section of your browser carefully to learn more about how to activate “private mode”. You can continue visiting our website even if your browser is in “private mode”, although your navigation through our website may not be optimal and some utilities may not work correctly.
TERMS AND CONDITIONS OF USE
Access, navigation and use of this website implies the express and unreserved acceptance of all the terms of these conditions of use, having the same validity and effectiveness as any contract entered into in writing and signed.
Its compliance will be required with respect to any person who accesses, browses or uses the Website. If you do not agree with the terms set forth, do not access, browse or use any page of the website.
1. COMPANY DATA.
  • Name: FACEGLOSS 2000 SL
  • Registered office: C/Vallirana 30, 6º , 08006 (Barcelona)
  • CIF: B44586709
  • hello@facegloss.eu​
  
2. PURPOSE AND SCOPE OF APPLICATION.
These conditions of use regulate access, navigation and use of the Website https://www.facegloss.eu , without prejudice to the fact that FACEGLOSS 2000 SL reserves the right to modify the presentation, configuration and content of the Website, as well as the conditions required for its access and/or use.
FACEGLOSS 2000 SL reserves the right to modify the terms and conditions stipulated herein, in whole or in part, by publishing any changes in the same way in which these conditions of use appear or through any type of communication directed to users.
However, access to certain content and the use of certain services may be subject to certain particular conditions, which will in any case be clearly shown and must be expressly accepted by users. These particular conditions may replace, complete or, where appropriate, modify these particular conditions of use.
3. ACCESS AND REGISTRATION.
The user may access the contents of this website completely free of charge, without prejudice to the fact that there may be particular sections or services that require payment of some financial amount for use and enjoyment, which will in any case be duly informed, and that, In any case, the user must expressly accept if they want to enjoy them.
If you do not have a username and password to access our platform, you must register through the following link https://facegloss.eu/account/login , where you must enter all your real and truthful data, since it will be the only one way that we will be able to process any orders you make in the future.
In addition to this procedure, we offer you the possibility of registering as a user through our official Instagram page https://www.instagram.com/facegloss__/
Access to the Website by minors is prohibited. However, in the event of access to the Website and registration by a minor, it will be presumed that access has been made with prior and express authorization from their parents, guardians or legal representatives, without prejudice to the fact that FACEGLOSS 2000 SL reserves the right right to carry out whatever verifications it deems appropriate.
Access and navigation of the Website does not require registration, however, to make any purchase or to receive advertising, information and periodic offers from our promotional campaigns and our products, it will be necessary to complete the web forms enabled for this purpose. Registration on the Website is, unless expressly indicated otherwise, free of charge.
Under no circumstances will FACEGLOSS 2000 SL be responsible for the veracity of the registration data provided by end users, so each of these are responsible for the possible consequences, errors and failures that may subsequently arise from the lack of veracity of the data.
3.1. REQUIREMENTS TO REGISTER AS A USER.
In order to register as a user, you must be over 18 years of age and provide all the data required and classified as mandatory.
The transfer of the registered user account between different people is not permitted, and FACEGLOSS 2000 SL is at the disposal of FACEGLOSS 2000 SL to delete it as soon as such circumstance is detected, without prejudice to reserving any legal actions that may apply.
Likewise, the registered user assumes that the registered user account is personal and non-transferable, taking into account that only natural persons can register.
3.2. REGISTER AS A REGISTERED USER
Users can request to unsubscribe from the Website at any time, and only need to communicate this in writing to the email hello@facegloss.eu , indicating their username and the specific service from which they wish to unsubscribe.
Once the cancellation has been made, the user may request a new registration as a client, with FACEGLOSS 2000 SL 's right to not admit said registration or, in the event of a conflict or controversy arising between the parties, to be resolved or terminated with recognition of fault. or negligence of the client and/or damage to FACEGLOSS 2000 SL .
4. INTELLECTUAL AND INDUSTRIAL PROPERTY RIGHTS.
FACEGLOSS 2000 SL is the owner of all intellectual and industrial property rights of this website, whose access and use by users is subject to these conditions of use. In no case will it be understood that access, navigation and use of the Website by the user implies a waiver, transmission, license or total or partial transfer of said rights by FACEGLOSS 2000 SL .
In line with the above, it is prohibited to modify, copy, reproduce, publicly communicate, transform or distribute, by any means and in any form, all or part of the content included on the Website, for public or commercial purposes, if it is not has the prior, express and written authorization of FACEGLOSS 2000 SL or, where applicable, the owner of the corresponding rights.
Any reference to trademarks or registered trade names, or other distinctive signs, whether owned by FACEGLOSS 2000 SL or third-party companies, implicitly prohibits their use without the consent of FACEGLOSS 2000 SL or its legitimate owners. That is why, unless expressly stated otherwise, access, navigation or use of the Website and/or its contents does not confer the user any right over distinctive signs included therein.
The user acknowledges assuming responsibility, leaving FACEGLOSS 2000 SL harmless for any communication provided personally or in his name, said responsibility reaching without any restriction the accuracy, legality, originality and ownership of the same.
5. LINKS TO OTHER WEB PAGES
FACEGLOSS 2000 SL does not assume any type of responsibility for any aspect related to the website to which a link could be established from the Website, specifically, by way of example and not limitation, regarding its operation, access, data, information, files. , quality and reliability of its products and services, its own links and/or any of its contents, in general.
In this way, if users have effective knowledge that the activities carried out through these third-party websites are illegal or contravene morality and/or public order, they must immediately notify FACEGLOSS 2000 SL for the purposes of proceeding. to disable the access link to them in the shortest possible time.
Any type of link that may exist from the Website to another third-party website will not imply that there is any type of relationship, collaboration or dependency between FACEGLOSS 2000 SL and the person responsible for the third-party website.
6. CONDITIONS OF USE OF THE WEBSITE
It is prohibited and, therefore, the user will be responsible for accessing or using the Website for illegal or unauthorized purposes, with or without economic purposes, and FACEGLOSS 2000 SL may take the appropriate measures protected by Law and in the exercise of their rights or obligations, which may lead to the deletion or blocking of the account of the offending user, without the possibility of any compensation for any damages caused.
Likewise, FACEGLOSS 2000 SL informs you that it does not control the content published by users on the Web or social networks and does not assume any responsibility for this content.
7. RESPONSIBILITIES AND WARRANTIES
FACEGLOSS 2000 SL cannot guarantee the reliability, usefulness or veracity of absolutely all the information and/or services on the Website, nor the usefulness or veracity of the documentation made available through it.
However, FACEGLOSS 2000 SL declares that it has adopted all the necessary measures, within its possibilities and the state of the art, to guarantee the operation of the Website and reduce system errors to a minimum, both from a technical point of view, as well as the content published on the Web.
In the event that the user becomes aware of the existence of any illicit, illegal content, contrary to the law or that could involve an infringement of intellectual or industrial property rights, of the applicable regulations regarding the protection of personal data and/or or any other right, you must immediately notify FACEGLOSS 2000 SL so that it can proceed to adopt the appropriate measures.
FACEGLOSS 2000 SL reserves the right to suspend, modify, restrict or interrupt, temporarily or permanently, access, navigation, use, hosting and/or downloading of the content and/or use of services on the Web, with or without prior notice. to users who contravene any of the provisions detailed in these conditions of use, without the user being able to demand any compensation for this reason.
8. PRIVACY AND COOKIE POLICY
In accordance with the provisions, all personal data provided during the use of the website will be treated in accordance with the provisions of the Privacy Policy that every user must expressly accept in order to use and register on the Website.
Every user who accepts these conditions of use, accepts in an informed, express and unequivocal manner our Privacy Policy, assisting them in this sense with the rights of access, rectification, deletion, limitation, portability and opposition with respect to their personal data, and may exercise them as reported in the aforementioned Privacy Policy.
9. APPLICABLE LAW AND COMPETENT JURISDICTION
These Conditions of Use are governed by Spanish law. The parties submit, at their option, for the resolution of conflicts and waiving any other jurisdiction, to the courts and tribunals of the user's domicile.
GENERAL CONTRACT CONDITIONS
1 IDENTIFICATION
  • Name: FACEGLOSS 2000 SL
  • Registered office: C/Vallirana 30, 6º , 08006 (Barcelona)
  • CIF: B44586709
  • hello@facegloss.eu .
2 OBJECT
https://www.facegloss.eu is a web portal owned by FACEGLOSS 2000 SL with CIF B44586709, through which a series of aesthetic and specialized cosmetic products are offered for sale, subject to the particular conditions included in this document.
At the moment in which the user freely decides to buy on our Website, the acceptance of these Contract Conditions will occur, both parties declaring and recognizing their legal capacity and to act, that the user is of legal age (+18 years), as well as that they have previously read and understood their content.
All communications with the end client by FACEGLOSS 2000 SL will be carried out electronically.
FACEGLOSS 2000 SL reserves the right to make modifications and/or updates to these conditions, of which the client will be informed in advance for acceptance or rejection if they are substantial with respect to their rights.
3 OPERATING CONDITIONS OF FACEGLOSS 2000 SL
3.1 MARKETED PRODUCTS
FACEGLOSS 2000 SL makes available to its users a platform from which they can purchase specialized cosmetic and aesthetic products.
3.2. RECRUITMENT PROCEDURE
All users who wish to purchase any type of product must follow the following procedure:
  1. When the user has accessed the web portal and is clear about which product/s they want to purchase, they must select the products they want to purchase, it being very important that they review their description, as well as their characteristics, conditions, delivery method and time, and final price. of the same before starting the purchase procedure.
  2. The customer must begin the electronic purchasing process by adding the product to the shopping cart, pressing the “Add to cart” button, and then proceed to press the “Place your order” button.
  3. In order to personalize your purchase and have all the customer's data to make the shipment, you must be registered on the Glow by Anna platform, for which all you have to do is fill in your real and truthful data in the form that will be shown to you.
  4. Finally, the client will only have to enter the desired payment method (PayPal credit or debit card, Klarna). FACEGLOSS 2000 SL informs you that you will not have access to your bank details, these being directly managed by the corresponding banking entities in our payment gateway.
  5. The customer must then review and confirm the postal address indicated and choose standard shipping ( 48/72h, within mainland Spain):
  6. Finally, the customer must enter the details of the payment method they have chosen, indicate whether the billing address is the same or, if not, enter the billing address and finally indicate whether they wish to remember the completed information for subsequent purchases. .
  7. The client will automatically receive from FACEGLOSS 2000 SL a confirmation email in which the entire purchase made and its characteristics will be described, without prejudice to the fact that they will have all the order information in their private area within the FACEGLOSS 2000 SL platform, which you can access by entering your registration email and password. If you do not receive the confirmation email, please check your spam/junk email account.
In the event that the end customer selects in the same purchasing process products that are part of specific offers and/or promotions, along with products from a permanent catalog published by sellers, the system will automatically offer the option of delivery or collection of the product that It is more economical, and in any case it produces savings for the end customer.
The electronic purchase and sale contract will be understood to be signed between the user and FACEGLOSS 2000 SL and perfected at the time the product actually purchased is delivered to the user at the address that the user has selected.
Payment via Klarna

The user accepts that all their personal data will be fully transferred to Aplazame from the moment the user has started contracting the deferred payment service offered by the latter at the time of choosing the payment method.

This acceptance extends to third parties that have to access the files for the successful completion of the contract.

3.3 PRODUCT DELIVERY PROCEDURE
The products purchased by the client will be delivered to the users at the address they indicate in the form for the purpose of the contracting procedure.
The shipping method available to FACEGLOSS 2000 SL is standard shipping.
3.3.1 STANDARD SHIPPING
Standard shipping will be made exclusively within mainland Spain (excluding the Balearic Islands, the Canary Islands and Ceuta or Melilla).
All orders over €100 will be free, with a delivery time of 48h-72h and will be managed by the company GENERAL LOGISTICS SYSTEMS SPAIN, SA (GLS SPAIN).
Orders will be processed (from Barcelona) within 72 hours after purchase, from Monday to Friday, except holidays.
3.4 OFFERS AND PROMOTIONS
FACEGLOSS 2000 SL will have the power to launch and send you offers, additional discounts and/or specific promotions, with a specific duration, being in any case subject to the requirements or limitations of time or availability.
4. USER REGISTRATION
You can register as a FACEGLOSS 2000 SL user completely free of charge through the following link:
https://facegloss.eu/account/login , where you must enter all your real and truthful data.
Under no circumstances will FACEGLOSS 2000 SL be responsible for the veracity of the registration data provided by end users, so each of these are responsible for the possible consequences, errors and failures that may subsequently arise.
4.1 REQUIREMENTS TO REGISTER AS A USER
The registered user account is personal and non-transferable, and only natural persons can register as a user, and under no circumstances legal entities.
It is totally prohibited to transfer the registered user account between different people, and FACEGLOSS 2000 SL is at the disposal of FACEGLOSS 2000 SL to delete it as soon as it is detected.
Purchases of products through FACEGLOSS 2000 SL are only permitted to natural persons, and in no case to companies and/or professionals who wish to market said products through other sales channels.
4.2 REGISTERED AS A REGISTERED USER
By written communication to hello@facegloss.eu , the user may unsubscribe from the service whenever they wish, indicating their username and the specific service from which they wish to unsubscribe.
Once the cancellation has been made, the user may request a new registration as a client, leaving aside the power of FACEGLOSS 2000 SL not to admit said registration in the event of a conflict or controversy arising between the parties, to be resolved or finalized with recognition of fault or negligence of the client and/or damage to FACEGLOSS 2000 SL .
5 REMOTE RECRUITMENT
According to the provisions of the Law on Information Society Services and Electronic Commerce, contracts entered into electronically will produce all the effects provided for by the legal system, when consent and the other requirements necessary for their validity are met.
The electronic medium containing these contract conditions concluded electronically will be admissible as documentary evidence in the event of a dispute between the parties.
Likewise, and in accordance with the provisions of the aforementioned regulations, all the information related to the contracting procedure is made available to users, prior to the start of the contracting procedure, which will only be applicable in the event that the user decides proceed to contract through FACEGLOSS 2000 SL .
Likewise, it will be understood that the monitoring of all phases of the registration process and, where applicable, the payment of the corresponding financial amount, necessarily imply the provision of the consent required for contracting.
5.1 PREVIOUS INFORMATION
Access to the contracting process is completely free, with no additional associated costs, apart from those of the user having an Internet connection.
FACEGLOSS 2000 SL will introduce adequate and sufficient technical means to identify and correct technical errors in the management of information as soon as it is its responsibility.
All products sold are perfectly described in the product sheet made available to customers, not including those issues that have not been expressly indicated therein.
The language in which the contracting procedure will be processed and in which this contract is formalized will be, unless otherwise indicated, Spanish.
5.2 LIMITATIONS ASSOCIATED WITH SALES
FACEGLOSS 2000 SL campaigns have a certain duration, which may be reduced by the sale of all available stock, which will eventually be indicated.
The customer can purchase any of the products marketed by FACEGLOSS 2000 SL at any time, provided that, in the case of products with some type of limitation, the promotion in question has not ended or the stock has been consumed and so on. has been informed of this through the platform. In the event that the purchase period does not end before the end of the campaign, FACEGLOSS 2000 SL reserves the right to cancel said purchase, as it was made outside of its validity period.
If the sale of the product is subject to any type of limitation, whether temporary or due to availability of units of the product, said limitation will be duly specified in the description of the specific product in such a way that the user has full knowledge of it before making the purchase. buys.
5.3 ECONOMIC CONDITIONS
The price of the products marketed by FACEGLOSS 2000 SL is specified in each one of them, and the official currency Euro (€) is used.
5.4.1 PRICES
The price of FACEGLOSS 2000 SL products is included along with the rest of the product description, being publicly accessible, without the need to be registered as a user.
All prices shown are final prices, expressly including the Value Added Tax (VAT) applicable in Spain at the time of making the purchase.
In the case of offers or promotions, the prices indicated for each product are the prices applicable to the marketing of said product in each specific promotion, taking each promotion individually as a reference.
5.4.2 MEMBERSHIP AND BILLING
After placing an order by the user and making the corresponding payment through any of the payment methods made available by FACEGLOSS 2000 SL , the platform will send the end customer an email in which all the information related to the products will be collected. purchased, their price, applicable taxes, as well as the total purchase price and the place of delivery.
The payment of financial amounts over the Internet will be carried out through the platform provided by an external financial entity, which in any case will be hosted on a website under a secure SSL protocol.
The purchase will only be effective when FACEGLOSS 2000 SL receives confirmation of payment from the bank that owns the secure payment gateway. If the transaction is denied for any reason by said entity, or the full amount corresponding to the amount of the order is not provided (including surcharges for management costs and bank transfer commissions), the order will be suspended informing the end customer that the transaction will not be accepted. has been finalized.
Finally, the user has all the purchases made so far available to them through the private area. Additionally, you can request the invoice corresponding to the purchases made by writing to us at the email address ( hello@facegloss.eu ), specifying the identification document.
By accepting these conditions, the user expresses his or her express consent to receive the invoice electronically. Once the user requests the invoice, FACEGLOSS 2000 SL will send the electronic invoice within 15 days to the email address provided through the user account. If the client wishes to receive the invoice in paper, they can contact FACEGLOSS 2000 SL indicating the postal address to which the invoice will be sent.
5.5 FACEGLOSS 2000 SL PROMOTIONAL CODES
FACEGLOSS 2000 SL reserves the right to deliver gift vouchers and/or promotional or discount codes to its users. The use of these may be subject to minimum purchase amounts or other restrictions that will be informed at all times in the customer's private area and will depend on each type of gift voucher or promotional code.
Once the promotional code has been entered in the field intended for its purpose, it will become a gift voucher within the client's private area and will have the same characteristics mentioned here as those stipulated in these conditions.
Unless otherwise indicated in the customer's private area, all gift vouchers or promotional codes will be limited to a single use and will not be redeemable for cash. In this sense, we inform you that the surplus of the gift voucher will not be saved for future purchases, so it is recommended to use the gift voucher on purchases equal to or greater than its value.
FACEGLOSS 2000 SL may carry out specific promotions that aim to regulate the allocation of gift vouchers to those users who make a specific purchase. In the event that once the purchase in question has been made by the user, the assigned gift voucher is not loaded into their account, due to some type of incident in the operating system, FACEGLOSS 2000 SL will only load the corresponding gift voucher after receive notice of the incident from the interested user.
6 GUARANTEES AND RIGHT OF WITHDRAWAL
6.1 WARRANTIES
FACEGLOSS 2000 SL guarantees that all products offered are original products of the brand, with a manufacturer's warranty and without any defect, with legally recognized warranty periods. The other products marketed through FACEGLOSS 2000 SL have the minimum warranty period legally established and will be that of the nature of the product.
In the unlikely event that a marketed product shows any damage, please contact FACEGLOSS 2000 SL immediately by email at hello@facegloss.eu , to indicate the procedure for returning the product. At the moment in which its defects are verified, it will be repaired or replaced, or a reduction in the price will be made or the return of all economic amounts paid, as appropriate in each case, not assuming in no case, an additional cost for the client.
Likewise, FACEGLOSS 2000 SL informs you that, given the characteristics of commercial products, customers must keep in mind that these, being aesthetic products, have their corresponding expiration and preferential consumption periods, guaranteeing in all cases that At the time of marketing the products have a sufficient period of time for consumption.
In order to enforce the guarantee of the products purchased, the consumer can contact both the seller and the manufacturer of the product within a general period of 2 years from the delivery of the product and always taking into account the conditions and limitations established in the applicable regulations. .
In the event that the defect or lack of conformity appears after 6 months from the delivery of the product after the purchase, the customer must demonstrate to the manufacturer or seller that the defect, defect or lack of conformity already existed when the product was delivered. existed originally.
When a product does not comply, the client may choose between replacing or repairing it, without the costs that these events entail being charged to the client.
In case of lack of conformity with the product received, the consumer has the obligation to inform the seller within two months of becoming aware of it.
To complain and begin processing the incident, the client must write an email to hello@facegloss.eu , indicating the facts and they will be provided with the necessary instructions to respond to their request.
6.2 RIGHT OF WITHDRAWAL
In accordance with the provisions of the General Law for the Defense of Consumers and Users and other complementary laws, users are informed of the following aspects:
All users can exercise their right of withdrawal within a maximum period of 14 calendar days from the moment the product was received, and must be exercised directly against FACEGLOSS 2000 SL and under no circumstances against the seller.
The user who wishes to exercise their right of withdrawal regarding the purchase made must follow the following steps in any case:
  1. Inform FACEGLOSS 2000 SL of your desire to exercise your right of withdrawal through any of the customer service channels or, if you prefer, by sending any other unequivocal statement that you wish to exercise your right of withdrawal. Once received, FACEGLOSS 2000 SL will inform the user how to proceed with the return of the product, even before starting the contracting process described in these conditions.
  2. The user must assume the direct costs of the return, informed in any case by FACEGLOSS 2000 SL during the process. Likewise, any possible damage or deterioration of the product during transport and the resulting responsibilities will be assumed by the user.
  3. In the case of sealed products that are not suitable to be returned for reasons of health protection or hygiene, the user must deliver the product properly packaged, unsealed and without clear signs that it has been opened, used and/or manipulated. Once the product is received, if any type of manipulation, damage or sign is detected that would lead to the assumption that the product in question has been manipulated, opened, modified, altered or there is a risk thereof, the product in question will be immediately returned to the end customer. by postal delivery on delivery, with the user assuming the shipping costs. On the other hand, the return will be accepted for all products that are intact, and do not show any type of manipulation of the protective film on the box or packaging.
  4. In the case of products that require opening and use in order to know if they work properly, FACEGLOSS 2000 SL will require to accept your return that the product being returned is in perfect condition, with all its elements and packaging. Any return that does not comply with these conditions will not be processed. Likewise, you are informed that, if you do not return the product in its original packaging, the product may suffer depreciation.
  5. Upon receipt of the request to exercise the right of withdrawal, the system will send an email confirming that it has received the request. Subsequently, it will proceed to refund the financial amount paid (including, where applicable, the delivery costs and less the direct costs of the return if the transport offered by FACEGLOSS 2000 SL has been used) in the form of a gift voucher redeemable on the website. within a maximum period of 14 calendar days from the moment of receipt of the application for the right and receipt of the purchased product.
It will not be possible to exercise the right of withdrawal in those cases in which products made to the consumer's specifications or clearly personalized are purchased, or that, due to their nature, cannot be returned or may deteriorate or expire quickly.
On the other hand, it will not be possible to exercise the right of withdrawal when the products that are already unsealed are not suitable to be returned for reasons of health protection or hygiene.
FACEGLOSS 2000 SL will offer a gift voucher redeemable on the website to the user for the price of the product, as well as the initial shipping costs. The user always assumes the return costs.
In the event that the user requests to exercise their right of withdrawal, all financial amounts initially paid will be refunded to the end customer, including, where applicable, delivery costs, without undue delay and, in any case, before 14 calendar days have elapsed from the date on which the right of withdrawal was requested and provided that the product or proof of its return has been received.
In the event that the user has been offered various delivery methods and the user has expressly selected a delivery method other than the least expensive ordinary delivery method, FACEGLOSS 2000 SL will have the right not to refund the additional costs derived from said mode. of delivery.
6.3 RESPONSIBILITIES OF FACEGLOSS 2000 SL
FACEGLOSS 2000 SL undertakes that the contents, data or information regarding the products or services offered on its website are reliable, truthful and accurate, and is responsible for the advertised prices and features.
The products offered have legally recognized guarantee periods, without prejudice to the fact that since they are aesthetic products, they have their corresponding expiration and preferential consumption periods.
The catalogs provided by each of the sellers attached to the platform are their responsibility and must comply with current legislation at all times.
6.4 CUSTOMER SERVICE
FACEGLOSS 2000 SL makes customer service available in Spanish to end customers and participating sellers, available from Monday to Friday from 10:00 a.m. to 7:00 p.m., via email hello@facegloss.eu , in which due attention will be given to all queries, complaints and issues raised in relation to the purchase of products through the FACEGLOSS 2000 SL system. The contact channels made available are:
  • Email: ( hello@facegloss.eu )
  • Post mail: C/Vallirana 30, 6º , 08006 (Barcelona)
  • Through the Contact Form that you will find in the following link: https://facegloss.eu/pages/faq
To guarantee direct attention from the customer service department, in the event that a user has a claim, they will be provided with an identification number and proof of the claim submitted will be sent to their email address, with a response to claims received in the shortest possible time from the submission of the claim.
7 UNAUTHORIZED USES
FACEGLOSS 2000 SL reserves the right to cancel the account of the registered user or client, and may proceed to terminate this contract. In particular, cancellation may be carried out as a client and/or as a user in the event of detecting non-compliance with any of the contractual obligations contracted in this act, as well as in the event of observing use of the website and/or account contrary to the general terms of use, the website privacy policy and good faith uses accepted in the sector.
9 INTELLECTUAL AND INDUSTRIAL PROPERTY
FACEGLOSS 2000 SL guarantees through this contract that it is the legitimate owner of the platform, as well as the coupon validation tools delivered to the network of collaborating establishments.
The client expressly acknowledges that FACEGLOSS 2000 SL holds all right, title and interest in the platform and the tools associated with it, as well as in all its modules, modifications and updates and in any element and/or functionality that was developed on it.
For these purposes, the recognition of the ownership of FACEGLOSS 2000 SL of all copyright, intellectual property, and/or industrial rights is included without limitation, being able to exploit the platform, without any restriction of a temporal, territorial nature, related to media. of dissemination or modalities of exploitation and without more limitations than those established in the laws, all the contents published in it.
The characteristics, structure, codes, work methods, information systems and information exchange, development tools, know-how, methodologies, processes, technologies or algorithms that constitute and/or may constitute the platform, are the exclusive property of FACEGLOSS. 2000 SL , being duly protected by national and international intellectual and/or industrial property laws, and cannot be subject to further modification, copy, alteration, reproduction, adaptation or translation by the client without prior express consent by FACEGLOSS 2000. SL
The making available of the platform or mere access by the client does not imply, in any case, the transfer of ownership, nor the granting of a right of use in favor of the user other than that expressed in this clause.
In order for the client to use the platform, exclusive property of FACEGLOSS 2000 SL , it transfers under this contract a license of use in favor of the client of a non-exclusive nature, limited in time to the duration of this contract. , of unlimited spatial scope to the extent that it can be accessed from any computer with Internet, non-transferable, revocable and non-sublicensable.
Any type of reproduction, imitation, transmission, translation, modification, creation of a derivative work and/or public communication is not permitted, regardless of the medium used for this purpose, otherwise the client or offending third party will assume all direct or derived responsibilities that may arise. could occur.
10 RESPONSIBILITIES
FACEGLOSS 2000 SL and the user undertake to comply with their legal and contractual obligations generated under this contract.
In the event that one party does not comply with any of its obligations, or hinders the other party's compliance with its obligations, the other party will have the right to claim compensation for the damages caused.
FACEGLOSS 2000 SL will not be responsible in case of unavailability of the product or impossibility of delivery due to force majeure, theft or loss of coupons or error in the order or data provided by the user. However, in such cases, FACEGLOSS 2000 SL will immediately contact the client in order to find the best solution.
The parties will be liable for infractions that they have incurred personally, with the opposing party being held harmless against any error, fault or negligence not attributable to it, and any damage arising from said infractions or errors attributable to the other contracting party.
FACEGLOSS 2000 SL will use all its efforts to keep its services available through the website, which constitutes an obligation that, however, will not apply to any lack of availability or performance caused by temporary inactivity of the website due to to updates or technical maintenance or causes beyond the control of FACEGLOSS 2000 SL , with no compensation from FACEGLOSS 2000 SL to the client for lost profits, damages or losses in this regard.
In the event of suspension or closure of the website for reasons beyond the control of the parties, the client will be promptly informed of the transfer of the service to a new domain, modifying only the stipulations of this contract in relation to the domain in which the platform remains. active.
11 APPLICABLE REGULATIONS
These general contracting conditions are expressly subject to the provisions of Law 34/2002 of July 11, on Information Society Services and Electronic Commerce, Royal Legislative Decree 1/2007, of November 16, which approved the Law of Consumers and Users, Royal Decree 1906/1999, of December 17, 1999, which regulates Telephone or Electronic Contracting with general conditions, Law 7/1998, of April 13, on General Conditions of Contracting, Law 7/1996, of January 15, Regulation of Retail Trade, Regulation (EU) 2016/679, General Data Protection and other legislation of a general nature or of subsidiary application in accordance with the basic principles of regulation Spanish legal.
Without prejudice to the above provisions and the default application of Spanish national regulations, FACEGLOSS 2000 SL is not a provider of information society services that directs its services towards a State other than Spain, in accordance with the provisions provided in the Directive and only in those cases in which compliance is mandatory, FACEGLOSS 2000 SL will apply the particular conditions that may be applicable in the country of residence of the final consumer.
12 COMPETENT COURTS
These Contract Conditions are governed by Spanish law. The parties submit, at their option, for the resolution of conflicts and waiving any other jurisdiction, to the courts and tribunals of Barcelona.